Hidralia has integrated the Bizum payment system to provide its users with a new, fast and secure option for paying their water bills. The initiative is especially aimed at those who do not have a direct debit water bill or a credit card.

Hidralia has integrated the Bizum payment system to provide its users with a new, fast and secure option for paying their water bills. The initiative is especially aimed at those who do not have a direct debit water bill or a credit card.

The measure doesn't require travel or entering bank details. Simply access the Hidralia website, choose the online payment option, select Bizum, and enter the reference number shown on the invoice, the amount, and a phone number associated with this payment app. The customer will immediately receive an authorization request on their mobile phone to complete the transaction.

Once the payment is made, customers can check the status of their invoice in the private area of ​​the website. Therefore, Hidralia encourages its users to become a digital customer and take advantage of the conveniences offered by this platform when completing various transactions.

An initiative that continues to develop Hidralia's Customer Service policy, focused on putting people at the center of its actions and facilitating their management and procedures, avoiding travel, queues, and delays, as they can be carried out at any time of day.

In recent years, Hidralia has strengthened offline channels such as its website, www.hidralia-sa.es, where customers can inquire or carry out any type of transaction. It also features a virtual assistance chatbot that provides customers with answers to their most common questions. In addition to the telephone service, WhatsApp and video calls are other measures the company is making available, while maintaining the same close customer service as always.

Data from the latest citizen satisfaction survey confirmed the trend in recent years regarding changes in the customer service model, with offline channels currently being the preferred channel, with 70% of all customer transactions now being carried out through its various channels.